One customer asked Lloyds whether it would waive his overdraft fee, and the bank told him to raise this with its customer service team. Many also complained that they had not been given a timescale for when online services would be back up and running again.Ĭustomers were told to call their bank if they needed to transfer funds urgently, but some said they were unable to get through, and complained they were put on hold for a long time before being cut off. All of them were potentially affected.Ī spokeswoman was unable to say whether customers would receive any compensation but added that anyone who had incurred charges as a result of the outage should get in touch with their bank.Īngry customers reported on social media that they could not access banking services from their computers or smartphones and had been locked out of their accounts for hours. It has 13 million active online customers, of which more than 9 million are mobile users. With 22 million current account customers, Lloyds Banking Group is the UK’s largest provider and also offers the most “basic” bank accounts. The bank said it was an internal problem, not a cybersecurity one, which its IT team had now fixed. Telephone banking, card payments and ATM transactions were not affected. Let us know how you get on with this new mobile site in the comments below.The issue prevented customers from logging in via the web and the mobile app. Lloyds TSB customers registered for online banking can just use their normal login details to access their accounts. You can access Lloyds TSB mobile banking by going to – it would help if they could come up with a shorter URL to help those people using a tiny smartphone keyboard. It’s interesting that they appear to be another bank going down the website optimised for the small screen route, rather than developing dedicated smartphone apps. At Lloyds TSB, digital innovation is at the heart of our strategy and we are looking to provide customers with technology to meet their needs, allowingÂ them to access their banking on the move.â€ Â€œMobile technology is evolving at a rapid pace and consumer appetite is moving with these changes. Â€œAs an increasing number of people use their mobile phones for day-to-day activities and purchases, it is only natural for customers to also want to access banking through their mobile phones. Talking about the changes, Ashley Machin, Director of Digital Banking at Lloyds TSB, said:

Transfer funds between Lloyds TSB personal accounts or savings accounts.Set up new payment recipients (on most internet enabled smartphones).See mini-statements (last six transactions) on Lloyds TSB personal currentÂ and credit card accounts.The ability to view account details and balances on Lloyds TSB personalÂ accounts, savings accounts and credit cards.The new service provides Lloyds TSB customers with a variety of features: Customers can access Mobile Banking through their smartphoneâ€™s web browser – simply by logging on with their existing Internet Banking logon details. The improved mobile banking service is available across a wide range of smartphones and enables Internet Banking customers to access their money and manage their accounts using the most commonly used features of Internet Banking â€“Īnd all on mobile optimised screens. Lloyds TSB has announced improvements to its mobile banking website in order for its customers to find it more convenient to do their banking on their phones.

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